Sony Xperia XZ Dual SIM - Finding a Lost Device

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Finding a Lost Device

If you have a Google™ account, the “Protection by my Xperia” web service can help you

locate and secure your device if you ever lose it. If you have activated this service on your

device, you can:

Locate your device on a map.

Sound an alert even if the device is in Do not disturb mode.

Remotely lock the device and make the device display your contact details to anyone

who finds it.

Remotely clear the internal and external memory of the device as a last resort.

If you’ve cleared the internal memory of the device using the “Protection by my Xperia” web

service, you must sign in to a Google™ account that was previously synced on this device the

next time you turn on the device.

The “Protection by my Xperia” service may not be available in all countries or regions.

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To Deactivate Protection by My Xperia

1

Make sure you have an active data connection, and enable location services on

your device.

2

From your

Home screen, tap .

3

Find and tap

Settings > Lock screen & security > Protection by my Xperia >

Activate.

4

Mark the checkbox to agree to the terms and conditions of the service, then tap

Accept.

5

If prompted, sign in to your Google™ account, or create a new account if you

don’t already have one.

6

To verify that Protection by my Xperia can locate your device, go to

myxperia.sonymobile.com

and sign in using the Google™ account you are using

on your device.

If you are sharing a device with multiple users, note that the Protection by my Xperia service is

only available to the user who is logged in as the owner.

Finding a Lost Device Using Android™ Device Manager

Google™ offers a location and security web service called Android™ Device Manager.

You can use it in parallel with, or as an alternative to, the Protection by my Xperia service.

If you lose your device, you can use Android™ Device Manager to:

Find and show where your device is located.

Ring or lock your device, erase everything on it, or add a phone number to the

lockscreen.
For additional information about Android™ Device Manager, go to

www.support.google.com

.

Android™ Device Manager does not work if your device is turned off or if it does not have a

connection to the internet. The Android™ Device Manager service may not be available in all

countries or regions.

To Activate Android™ Device Manager

1

If you are sharing a device with multiple users, make sure you are logged in as the

owner.

2

Make sure you have an active data connection and location services are enabled.

3

From your

Home screen, tap .

4

Find and tap

Settings > Google > Security.

5

Tap the sliders beside

Remotely locate this device and Allow remote lock and

erase to enable both functions.

6

If prompted, agree to the terms and conditions by tapping

Activate this device

administrator.

7

To verify that Android™ Device Manager can locate your device after you activate

the service, go to

www.android.com/devicemanager

and sign in using your

Google™ account.

You can also activate Android™ Device Manager from

Lock screen & security under Device

administrators.

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This is an internet version of this publication. © Print only for private use.